ISO 20000-1:2018

Information Technology – Service Management System

Standard brief

ISO 20000-1:2018 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard provides a framework for service providers to monitor, measure and review their service management processes. ISO 20000 is based on the quality management standard ISO 9001 – that means it will help you effectively deliver managed services to meet your corporate and customer requirements.

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Benefits 

  • Specifies requirements for establishing, implementing, maintaining and continually improving a service management system
  • Forms the hub in a collection of management systems to help establish strong cyber security defences
  • Supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services
  • Brings IT into the sphere of governance 
  • Helps control cost of IT
  • Deliver superior technology support and attract more customers with ISO 20000

Concepts

  • Service Management System requirements
  • Design and transition of new or changed services
  • Service delivery processes
  • Relationship processes
  • Resolution processes
  • Control processes

ISO Certification

ISO 9001:2015

Quality Management Systems for all organisations of all sizes from all domains. Learn More

ISO 14001:2015

Environment Management Systems to ensure minimal environmental impact. Learn More

ISO 45001:2018

Occupational Health and Safety Management Systems for people safety. Learn More

ISO 22000:2018

Food Safety Management System to ensure safe food practices for your customers. Learn More

ISO 27001:2013

Information Security Management System for securing your organisation's information. Learn More

ISO 20000-1:2018

Information Technology - Service Management System to assist with smooth IT services. Learn More

ISO 13485:2016

Medical Devices - Quality Management System to ensure quality medical products.  Learn More

ISO 17025:2017

Requirements for Testing and Calibration Laboratories to demonstrate competent operations. Learn More

ISO 50001:2018

Energy Management System framework to manage and reduce energy use and costs. Learn More

Let's Work Together

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info@e-ac.uk

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