ISO 20000-1:2018

• This certification helps businesses to demonstrate their commitment to delivering superior service quality. This, in turn, enhances customer trust and loyalty.
• It aligns the IT services with the business needs, improving the efficiency and effectiveness of their service delivery.
• It is applicable to businesses of all sizes and sectors, providing a flexible framework for service management.
• The latest update broadens the scope and alignment of the standard with evolving IT services management practices.
• It also integrates IT into the best governance practices, controlling the cost of IT service management.

Technical Controls: Improved service design transitions, monitoring and evaluation, data security and automation.

Organizational Controls: Demonstrate leadership commitment, structured risk management, an integrated systems approach, and continuous improvement.

Legal Controls: Ensure compliance with regulations, service level agreements, and audit readiness.
Physical Controls:

Restricting physical access controls to unauthorized individuals, environmental safeguards for protecting physical assets, and asset management.

Human Resource Controls: Training for developing competence, awareness programs, and defining clear roles and responsibilities.